SHIPPING & RETURNS
1. Shipping Information
Processing Time: We aim to dispatch all orders within 2–3 working days of receiving cleared payment.
Delivery Methods: We use tracked and insured services to ensure your collectibles reach you safely. Tracking information will be sent to your email address as soon as your order has been dispatched.
Packaging: As collectors ourselves, we know how important condition is. We take great care in our packaging—using protective sleeves, top loaders, sturdy mailers, and bubble wrap where appropriate—to ensure your items arrive in the condition described.
Shipping Costs: Shipping rates are calculated at checkout based on the weight and dimensions of your items.
2. Local Pickup
We offer free local pickup for customers in Wellington, Somerset.
How it works: Please select the "Local Pickup" option at checkout.
Arranging your collection: Once your order is packed and ready, we will email you to arrange a convenient 1-hour collection slot.
Important: Please wait for your "Ready for Collection" email before travelling to us. For security and privacy reasons, we cannot accommodate unscheduled visits. All orders must be paid for in full via the website prior to collection.
3. Returns & Cancellations
We take great pride in the quality of our collectibles. Because we stock both brand-new and pre-owned items, please read the product description carefully, as the condition of each item is clearly stated.
Statutory Cooling-Off Period: Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your goods.
Change of Mind: If you wish to cancel an order due to a "change of mind," you must notify us in writing at R-JCollectibles@outlook.com within this 14-day period. The item must be returned to us in the same condition as it was received. For "change of mind" returns, the buyer is responsible for the cost of return postage.
Damaged or Misdescribed Items: We are committed to selling items that are accurately described. If an item arrives damaged, is faulty, or does not match the description provided on our website, please contact us at R-JCollectibles@outlook.com within 48 hours of delivery. Please include your order number and clear photographs of the item and the packaging so we can investigate and provide a suitable resolution. In these instances, we will cover the return costs.
Exceptions: Please be aware that certain items—such as sealed products where the factory seal has been broken or items that have been used/opened—may not be eligible for return if they fall under the exemptions defined by UK law.
Refunds: Once we receive and inspect your returned item, we will notify you of the outcome. If a refund is authorised, it will be processed to your original payment method within **5–7 working days**.
4. Whatnot vs. Website Purchases
Please note that purchases made during our live streams on Whatnot are subject to Whatnot’s own terms of service and return policies. This Shipping & Returns policy applies exclusively to orders placed directly through our online shop.
5. Lost or Delayed Items
While we strive for timely delivery, shipping delays caused by couriers are outside of our control. If your parcel has not arrived within 10 working days of the expected delivery date, please contact us at R-JCollectibles@outlook.com so we can initiate a claim with the courier on your behalf.
Need to review our general Terms and Conditions? Click here to return to our Store Policy