STORE POLICY
About Our Shop
R&J Collectibles is a husband-and-wife-run business based in Wellington, Somerset. We are passionate collectors first and sellers second. We aim to provide a professional, reliable service for all our customers, blending high-energy excitement with the trust and integrity you would expect from a family-run establishment.
2. Pricing & Payments
* All prices listed on our website are inclusive of VAT where applicable.
* Payments must be made in full at the time of checkout.
* We reserve the right to adjust pricing in line with market trends and wholesale fluctuations.
3. Accuracy of Listings
* We pride ourselves on the quality of our stock—from Pokémon cards and Funko POPs to comic books and die-cast models.
* We make every effort to display the condition of our items accurately. For raw (ungraded) items, please note that "near mint" may have minor factory variations. If you require further images or details for a specific item, please reach out to us at R-JCollectibles@outlook.com before purchasing.
4. The R&J Community (Whatnot & Socials)
* Our online shop is a separate entity from our live auctions on Whatnot. Please be aware that promotions, discounts, or terms offered during our live streams may not apply to purchases made directly through this website.
5. Age Requirement
* By placing an order with R&J Collectibles, you confirm that you are at least 18 years of age or have the permission of a parent or guardian to make a purchase.
6. Intellectual Property
* All content on this website, including photographs, logos, and written text, is the property of R&J Collectibles. You may not reproduce, distribute, or use our content without our prior written permission.
7. Limitation of Liability
* R&J Collectibles is not liable for any indirect or consequential loss arising from the use of our products or website. While we strive for 100% accuracy, we are not responsible for minor typographical errors in product descriptions or pricing.
8. Privacy & Data
* We are committed to protecting your personal information. We only collect the data necessary to fulfil your orders, process payments, and improve your experience on our site. We do not sell your personal data to third parties.
* To review our full Privacy Policy, including our data retention schedule and complaints procedure, please scroll to the bottom of this page.
9. Customer Care
* We value every collector. We aim to respond to all enquiries within 2 working days.
* Transparency is at the heart of our service. If you encounter any issues with your order, please reach out to us immediately at R-JCollectibles@outlook.com so we can help resolve the situation.
10. Shipping & Returns
* For full details regarding delivery times, packaging standards, and our returns process, please visit our [Shipping & Returns page].